McDuffy Command
Admin access only.
Incorrect password.
McDuffy
On time = closed the same day it was due. Logged automatically.
Work Active from the top down. Cleanup is not customer work; select rows there when duplicate, missing-contact, already-subscribed, or incomplete records should leave the queue.
Reply first
Send now
Waiting after send
Cleanup: not actionable
These rows are hidden from Active because they lack a Viber number, draft, contact permission, or no longer need quiz recovery. Select and close the stale rows in bulk.
Review moderation
Internal task ledger
Overflow and audit tasks only. Customer sends stay in the priority queue above.
Leads & winbacks — quiz drop-offs, failed checkouts, getbacks
Automation tools
✓ Going today
⏳ Not yet — kitchen
Order missing or duplicate?
Reports & planning — renewals coming, treats, on-time history
Renewals estimated from billing history (last paid + 30 days). ⚡ charging within 5 days. 🔔 month-2 first full-price charge.
Product signals — recipe feedback, picky eaters, portions
Weekly health report
Create a Shared Plan
Fill in the customer's details and add their dogs. They'll get a link to review and subscribe.
Shared plan link created. Copy it into the customer thread: