McDuffy Command
Admin access only.
Incorrect password.
McDuffy Operating System
Morning Revenue Room
Morning Revenue Room
Owner queues for today
Work the first row for your owner, record the outcome, then refresh. Critical money issues outrank care and outreach.
Owner queue
Ruzzell's work
One row at a time: act, record outcome, refresh.
Do first
Critical money and reply work
Ruzzell
Recovery Queue
Warm leads, checkout friction, one-time getbacks, and winbacks. Send one short Viber, then mark the result.
Ruzzell
Care Inbox
All Viber-ready customer check-ins and support follow-ups. Every message has a completion action.
Customer truth
Subscribers
Use this to separate first-month customers from keepers who already passed the risky first cycle.
| Customer | Dog / recipe | Phase | MRR | Status |
|---|
Prince / Amir
Fulfillment + Routes
Paid orders, pouch totals, delivery routing, and what production needs to prepare.
Vanessa
Product + Production
Recipe feedback, picky/stool issues, quantity problems, and production signals. This is where customer truth becomes product decisions.
CEO
Money + System Exceptions
PayMongo, Shopify mirror orders, failed payments, refunds, and anything that can create fulfillment or trust damage.
Read weekly
Reports
Simple health view. This is intentionally not the place to work tasks.
Create a Shared Plan
Fill in the customer's details and add their dogs. They'll get a link to review and subscribe.
Link created! Copy and send to the customer: