We take freshness seriously. Here's how we ensure your McDuffy arrives in perfect condition.
Cold chain delivery
Every order is packed with:
- Insulated packaging — Keeps food cold for hours
- Ice packs — Maintain freezer-like temperatures
- Sealed containers — Prevent any leaks or contamination
Temperature monitoring
Our delivery team is trained to handle fresh food properly:
- Food is stored in freezers until dispatch
- Delivery vehicles maintain cold temperatures
- Orders are delivered within a 4-hour window
What to do when your order arrives
- Inspect the package — Make sure ice packs are still cold
- Check the food — It should be cold to the touch (refrigerated) or still frozen
- Store immediately — Put in your freezer or fridge right away
Something Wrong?If your order arrives warm or damaged, contact us immediately via Viber or email hello@mcduffy.co. We'll make it right with a replacement or refund.
