Frequently Asked Questions

Every McDuffy recipe uses human-grade ingredients you can actually see — real meat (beef, pork, chicken, fish), fresh vegetables (squash, moringa, carrots, broccoli), and essential vitamins & minerals. No fillers, no preservatives, no mystery ingredients. All recipes are formulated by American veterinary nutritionists.

AAFCO (Association of American Feed Control Officials) sets nutritional standards for pet food. When food is "AAFCO balanced," it meets nutrient requirements for your dog's complete nutrition. McDuffy recipes are formulated by board-certified veterinary nutritionists in the United States to meet those standards.

"Human-grade" means every ingredient in our recipes is sourced and handled to the same safety and quality standards as food for people. Unlike most commercial pet food that uses feed-grade ingredients (byproducts, rendered meat meals), McDuffy uses whole cuts of meat and fresh vegetables that you'd find in your own kitchen.

Kibble is ultra-processed at extreme temperatures (up to 200°C), destroying most natural nutrients. McDuffy is gently cooked at low temperatures to preserve vitamins, minerals, and proteins. Fresh food has up to 95% digestibility compared to kibble's 50-60%. See the full comparison →

We gently cook our food — enough to reduce food safety risks while preserving nutrients. You get the benefits of whole, real ingredients with recipes formulated to meet AAFCO complete and balanced standards.

Yes! All McDuffy recipes are AAFCO complete and balanced for all life stages, including puppies from weaning age (4+ weeks), adult dogs, and seniors. Puppies typically need higher portions relative to body weight — use our feeding calculator for personalized portions.

Portion size depends on your dog's weight, age, and activity level. As a general guide: small dogs (5kg) need about 1/2 bag per day, medium dogs (15kg) about 1 bag, and large dogs (30kg+) about 2 bags. Use our dog profile calculator for personalized recommendations.

Follow a gradual 7–10 day plan:

• Days 1-3: 25% McDuffy + 75% current food
• Days 4-6: 50% McDuffy + 50% current food
• Days 7-9: 75% McDuffy + 25% current food
• Day 10+: 100% McDuffy

Most dogs transition smoothly — some love it enough to switch right away!

Keep bags frozen until ready to use (up to 6 months). Thaw overnight in the refrigerator or in warm water for 30 minutes. Once thawed, keep refrigerated and use within 7 days. Each 500g bag is individually sealed for convenience. Never refreeze thawed portions.

Yes! Many dog parents mix McDuffy with kibble as a "topper" or do a 50/50 split. During transition, we actually recommend mixing. Even adding a small amount of fresh food to your dog's diet can significantly improve their nutrition and digestion.

McDuffy delivers fresh dog food throughout Metro Manila — Makati, BGC, Taguig, Quezon City, Pasig, Mandaluyong, San Juan, Pasay, Parañaque, and Muntinlupa. Orders are packed in insulated cold-chain packaging to ensure your food arrives frozen. Delivery is free on subscription orders. We're expanding to more areas soon!

Orders placed before 2PM are typically delivered within 1-3 business days in Metro Manila. Your food arrives in insulated packaging with ice packs to maintain temperature. You'll receive tracking information via email and can also reach us on Viber for real-time updates.

McDuffy one-time Shopify checkout starts at ₱169 per 500g bag (500g) for Essentials or ₱239 for Signature. New subscribers get 50% off their first subscription order only, then full price thereafter. Subscription pricing is shown in the quiz before checkout.

Subscriptions currently use secure credit/debit card payment through PayMongo. One-time orders use Shopify checkout and show the payment methods currently enabled at checkout.

Absolutely. No contracts, no commitments. Pause, skip, or cancel anytime through your account or by messaging us on Viber.

Choose your recipe, set your delivery frequency (weekly or monthly), and we'll automatically deliver fresh food to your door. New subscribers get 50% off their first subscription order only, then recurring orders renew at full price with free delivery. Change recipes, adjust quantities, or cancel anytime.

Yes! We offer a 100% satisfaction guarantee. If your dog doesn't love McDuffy, we'll work with you to find a solution — whether that's trying a different recipe or providing a full refund. We're confident your pup will love it.