Last updated on 11 July 2025

PRIVACY POLICY

I. How McDuffy Collects Your Personal Data

We collect and process your personal data with your consent, to fulfill orders, or for legitimate business reasons, such as:

  1. Visiting or transacting through our website or social media channels.
  2. Placing an order or participating in promotions via McDuffy Co.’s online platforms or physical events.
  3. Signing up for ourewsletter, loyalty program, or promotional communications.
  4. Messaging us via email, direct messages, or instant messaging apps.
  5. Coordinating with our customer service for product inquiries, orders, or deliveries.

II. What Personal Data We Collect

 Depending on your interaction with us, we may collect:

  1. Name, address, contact number, and email
  2. Payment information (via secure payment providers)
  3. Delivery and order history
  4. Preferences related to pet breeds, allergies, or purchase behavior
  5. Online identifiers and usage data (e.g. browser, device, location, activity logs)
  6. Any information shared voluntarily (e.g. survey feedback, product inquiries)

III. Use of Cookies and Analytics

Our website uses cookies and analytics tools to improve your shopping experience. This helps us understand how users interact with our site, enabling us to optimize navigation, product discovery, and content relevance.

IV. How We Use Your Data

We use your data to:

  1. Process and deliver orders
  2. Provide customer service and follow-up communication
  3. Send promotions, offers, and updates (if subscribed)
  4. Improve product offerings and website performance
  5. Analyze purchase behavior and trends
  6. Comply with legal or regulatory requirements

V. Sharing of Data

We may share your data with trusted third-party logistics, payment, or marketing providers, strictly for the purpose of fulfilling your orders or improving our services. All partners are bound by confidentiality and data protection agreements.

VI. How We Protect Your Data

We implement appropriate technical and organizational safeguards to ensure your personal data remains protected. This includes secure servers, limited access protocols, and encrypted transactions via payment gateways.

VII. Your Rights as a Customer

 You have the right to:

  1. Access your personal data
  2. Update or correct inaccuracies
  3. Request deletion of your information (unless required for ongoing transactions or legal compliance)
  4. Withdraw consent to marketing at any time
  5. Contact our Data Privacy Officer for any concerns or assistance

VIII. Retention of Personal Data

We retain your data only as long as necessary for business, operational, or legal purposes. Inactive accounts or records may be archived or deleted after 5 years unless otherwise required.

IX. Contact Us

For any concerns related to your personal data, please contact our Data Protection Officer at support@mcduffy.co

X. Policy Changes

McDuffy, Inc. reserves the right to update this Privacy Policy at any time. Changes will be reflected on our website. Continued use of our services constitutes agreement with the revised policy.