How do I contact McDuffy?
We're here to help! Reach out anytime. Chat with us (fastest response) Viber: Click the chat button on our website or search "McDuffy" on Viber Response time: Usually within minutes...
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Help Center
How do I contact McDuffy?
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How do I create an account?
Creating a McDuffy account lets you track orders, manage subscriptions, and checkout faster. Create an account Go to mcduffy.co/account Click Create Account Enter your email and create a password Click...
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How do I pause or cancel my subscription?
We make it easy to manage your subscription. No hassle, no fees. To pause your subscription Log in to your account Go to Manage Subscription Click Pause Subscription Choose how...
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How does the McDuffy subscription work?
Our subscription makes feeding your dog fresh food effortless. How it works Choose your plan — Select protein and pack size based on your dog's needs Set your frequency —...
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Is McDuffy AAFCO certified?
Yes! All McDuffy recipes meet AAFCO nutritional standards. What is AAFCO? AAFCO (Association of American Feed Control Officials) sets the nutritional standards for pet food in the United States. These...
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Where is McDuffy food made?
McDuffy is proudly made in the Philippines with the highest quality standards. Our kitchen All McDuffy recipes are prepared in our certified commercial kitchen in Metro Manila. Our facility maintains:...
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How do I update my payment method?
Keep your payment information up to date for seamless orders. Update payment for subscriptions Log in to your account Go to Manage Subscription Click Payment Method Enter your new card...
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How do I track my order?
Tracking your McDuffy order is easy! Check your order status Log in to your account at mcduffy.co Go to Order History Click on your order to see the status Order...
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How is my order kept fresh during delivery?
We take freshness seriously. Here's how we ensure your McDuffy arrives in perfect condition. Cold chain delivery Every order is packed with: Insulated packaging — Keeps food cold for hours...
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Where does McDuffy deliver?
We currently deliver throughout Metro Manila and surrounding areas. Delivery areas We deliver to all cities in Metro Manila: Makati, BGC, Taguig Quezon City, Manila Pasig, Mandaluyong San Juan, Pasay...
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Is McDuffy safe for puppies?
Yes! All McDuffy recipes are AAFCO complete and balanced for all life stages, including puppies. Why McDuffy is great for puppies Complete nutrition — Contains all the vitamins, minerals, and...
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How much should I feed my dog?
The right amount depends on your dog's weight, age, and activity level. General feeding guidelines Dog Weight Daily Amount 2-5 kg 100-200g 5-10 kg 200-350g 10-20 kg 350-500g 20-30 kg...
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How do I store McDuffy food?
Proper storage keeps your McDuffy food fresh and safe for your pup. In the freezer (recommended) Store unopened packs in your freezer Keeps fresh for up to 3 months This...
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